Policy Owner Service (POS) , Senior Supervisor

* Job Scope / Position Summary
• Purpose of this role: Assist POS Manager in overseeing all activities of Policy Service team to comply with Policy service guidelines
• No. of subordinate: 03 (02 specialist, 01 Admin Assistant).
• Please indicate financial and non-financial KPIs for this role: Control backlog, TAT, error and productivity of team.
• Please give a description of key challenge of this role: Built Group team become a strong team has deep knowledge (about products, system and POS transactions) and teamwork.
• Please describe which parties are usual contact in their role including internal or external parties and describe the nature of communication with these parties: all sales channels and cross departments
* Main Responsibility
• Doing all transactions of Policy owner Service consisting of Policy Issuance and Alternation (GB) in compliance with guidelines and procedures effectively to meet the objectives of the Corporation and company goals
• Distribution of work and suggest for any adjustment to ensure that POS objective and personal objective are met on quality, quantity, TAT and limitation of backlog
• Co-ordination with other department to handle special case and ad- hoc situation
• Involve to UAT and testing for new product and follow-up with production issue from system
• Training and coaching for staff about product, guideline and manual
• Provide personal activity and team activity reports.
• Perform other responsibility & duty that are assigned by POS Manager

- Competitive Salary and Bonus - Insurance according to the Labor Law - Professional working environment.