Địa chỉ: Phòng 8, tầng trệt, Tòa nhà Petro Việt Nam, 1-3-5 Lê Duẩn, Quận 1, Tp. Hồ Chí Minh, Việt Nam.
Quy mô: Đang cập nhật
Mô tả công ty
Welcome to a world where ambitions fly high From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team. We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world. We offer competitive compensation and benefit packages.
We are looking for a customer focused individual with strong leadership and commercial acumen to join our station in Hanoi as an Airport Services Duty Officer. Reporting through to the Airport Services Manager you will lead your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5 star service Qatar Airways is renowned for. Role accountabilities: Lead the team and oversee daily activities to ensure a high standard of service delivery Establish the team objectives and priorities ensuring these are aligned to the business Provide input and recommendations to improve the effectiveness of the daily operation Ensure all passenger and aircraft handling practices conform to safety and security measures Conduct spot checks to ensure adequate standards are maintained and conduct audits with the handling company Resolve customer complaints effectively liaising on a daily basis with all departments to provide resolution for complaint handling Conduct briefing sessions for the shift Compile a detailed station handling report Prepare the monthly performance audit Financial accountability across petty case expenditure