Quality Executive

* Quality follow up : Work closely with Quality Manager for this task

- Quality follow up with clients during their trip in Vietnam (phone call)

- Managing the information from the feedbacks. Handle the feedbacks.

- Following the problems and the solutions given by the Operation staff until find the real and expected solution

- Work closely with all the departments in all Vietnam in order to find general solutions to improve the quality of the services.

- Make the Quality report/analyse for Vietnam, weekly/monthly/yearly and coordinate with Head of Quality to create the right report/strategy for Quality in Vietnam

- Train and coach the interns

- Coordinate with Quality Manager to organise meetings/trainings about Quality for concerned departments.

* Support on development of ERP Quality Platform: Work closely and directly with ERP team & Head of Quality on this project

- Create Overview about which clients to call / Give Feedback / White Label (Welcome Logos, Guide T-shirts, Clients’ Feedback forms, welcome packages etc.)

- Automatic Evaluation of Feedback

- Create and follow Online Guide Feedback Form

- Create and implement standard Feedback Forms including Online and Printed ones

- Tool for receiving anonymous complains/suggestions of staff (Travelife criteria)

- Create General Procedures for Client Calls

- Create Common Emergency Procedures

- Creation of Common Safety measures + policies

- Transportation Checklists

- Soft Adventure Checklists

- First Aid Training for teams and drivers/guides