Quản Lý Kênh Bán Hàng Online Và Home Shopping

A.Online Sales:

* Product:

- Understand and always update product’s knowledge

- Handle and update product’s image, information, price on website

- Update promotion program, event on website

* Sales:

- Send/ Call and answer all calls or email relating to selling

- Make sales plan and reach target

- Develop new customer

- Maintain relationship with current customer

- Make sales reports as request

- Collect and report customer’s feedback and competitor sales activities

- Give idea/ suggestion in improving service and increase TO

* Consulting:

- Do sales consulting for customers via call or email

- Answer all questions of customer relating to buying, paying

- Guide customer contact with CRM in order to receiving clearly consulting in product usage

B. Home shopping:

- Choose the suitable product for each TV Shopping channel, price setting - compare with P&L estimation

- Set up sale target for further execution

- Support partners to do product shooting, provide product information, product sample, related articles, documents.

- Follow up sale order, delivery goods, sales result & payment

- Send/ Call and answer all calls or email relating to selling

- Make sales plan and reach target

- Develop new customer

- Maintain relationship with current customer

- Make sales reports as request

- Collect and report customer’s feedback and competitor sales activities

- Give idea/ suggestion in improving service and increase TO

* Consulting:

- Do sales consulting for customers via call or email

- Answer all questions of customer relating to buying, paying

- Guide customer contact with CRM in order to receiving clearly consulting in product usage

B. Home shopping:

- Choose the suitable product for each TV Shopping channel, price setting - compare with P&L estimation

- Set up sale target for further execution

- Support partners to do product shooting, provide product information, product sample, related articles, documents.

- Follow up sale order, delivery goods, sales result & payment