Reservation Officer (English Speaking)

* Primary Function/Responsibility

* Learning and understanding knowledge, terms and conditions of Hotels & Resorts for Beach Stay in the South Vietnam.

* Taking care of Hotel/Resort bookings for Beach Stay in the South Vietnam;

- Reservation: Handle all bookings (new booking, amendment, cancellation)

- Updating: Inform sales responsible the booking status, follow up for waitlisted bookings and make necessary amendments

- Reporting: Internal - Booking Report and Deposit Payment Report to accounting, External - Guest Complain Report

* Negotiation: Negotiating with suppliers for special requests, farm trip groups…

- For last minute bookings, or amendment on spot, act immediately. At the same time, check and inform the cancellation policy.

- Make certain that the services booked meet clients expectations and Easia standard

- Ensure to perform the tasks given in accordance with standard policies and procedures of the company under general direction of Office Manager

- Explain sale team Pros & Cons of Hotels & Resorts for Beach Stay in the South Vietnam, advise sales team using promotion programs & offers in the contract rate

- Announce to related departments Renovation/Construction notice & solve troubles concerning Renovation/Construction

- Update Hotel factsheet

* Benefit :

* Working time & rest:

- 40 hours per week with flexible time option (8h30 – 12h/morning & 13h30 – 17h30: afternoon; off: Saturday & Sunday)

- 12 days of annual leave entitlement

* Staff Wellness Program:

- Annual Medical Checkup

- Personal accident and health insurance 24/24 (AON)

* Company Events:

- Motivation Trip.

- Year End Party

* Other Benefits:

- Lunch allowance

- Public holiday bonus

- The Thirteen Salary

- Marriage Gift

- Birthday Gift…

* Preferred language (For applications) - English