Reservation Officer - Special Services

Handle These Services: Visa; Golf; Spa; Music Shows/ Water Puppet Show; Calligraphie...

Primary Function/Responsibilities:

Book & Follow Up Booking

- Reservation: Handle All Bookings (new Booking, amendment, cancellation)

- Updating: Inform Sales Responsible The Booking Status, Follow Up For Waitlisted Bookings and Make Necessary Amendments

- Reporting: Internal - Booking Report and Deposit Payment Report to Accounting, External - Guest Complain Report

- Negotiation: Negotiating with suppliers for special requests, FAM trip groups...

+ For last minute bookings, or amendment on spot, act immediately. At the same time, check and inform the cancellation policy.

+ Make certain that the services booked meet clients expectations and Easia Standard

+ Ensure to perform the tasks given in accordance with standard policies and procedures of the company under general direction of Office Manager

+ Explain sale Team Pros & Cons of Car in the South Vietnam

+ Update B2B

Daily Tasks

- Check Incoming e - mails, tMS and Organize

- Check Clients’ Programs

- Work On New/amendment/cancel Bookings

- Negotiate with Suppliers for Special Requests, Famtrip Groups

- Check Final & Operation Programs

- Reconfirm Bookings

- Answering Questions From Sales Regarding to Services of Car In the South

- If there is any complaints from clients, report the suppliers immediately and request immediate action to fix the problem while helping to solve out the problem

- Read carefully suppliers’ contracts, appendix contracts, offers & promotion programs. If anything is not clear, please ask contracting department.

- Make sure at the end of the day that all the urgent tasks are done according to the TO - DO LIST (to prepare and do every day)