Reservation Officer_Transportation & Package Tour

Primary Function/Responsibility

Learning and Understanding Knowledges, terms and Conditions of the Services:

- Transportation in the South Vietnam ( Car, bus, Vespa, Jeep, xich Lo... )

- Package Tours in Nha Trang, da Lat, Phu Quoc

Book & Follow Up Booking:

- Reservation: Handle All Bookings (new Booking, amendment, cancellation)

- Updating: Inform Sales Responsible The Booking Status, Follow up for waitlisted bookings and make necessary amendments

- Reporting: Internal - Booking Report and Deposit Payment Report to Accounting, External - Guest Complain Report

- Negotiation: Negotiating with Suppliers for special requests, FAM trip groups...

For last minute bookings, or amendment on spot, act immediately. At the same time, check and inform the cancellation policy.

Make certain that the services booked meet clients expectations and Easia Standard

Ensure to perform the tasks given in accordance with standard policies and procedures of the company under general direction of Office Manager

Explain sale Team Pros & Cons Of Car In The South Vietnam

Update B2B

Daily Tasks:

- Check Incoming e - mails, tMS and Organize

- Check Clients’ Programs

- Work on New/amendment/cancel Bookings

- Negotiate With Suppliers for Special Requests, Famtrip Groups

- Check Final & Operation Programs

- Reconfirm Bookings

- Answering Questions From Sales Regarding to Services of Car in the South

- If there is any complaints from clients, report the suppliers immediately and request immediate action to fix the problem while helping to solve out the problem

- Read carefully suppliers’ contracts, appendix, contracts, offers & promotion programs. If anything is not clear, please ask contracting department.

- Make sure at the end of the day that all the urgent tasks are done according to the TO - DO list (to prepare and do every day)