Resevation Supervisor - Silverland Charner 4* (Pre -Opening)

General Mission: Handle and process room reservations. Maximize room occupancy and average room rate through yield management.
Responsibilities and Means:
To oversee and control daily tasks when on duty.
To supervise all agents and develop them in order to handle reservation tasks properly.
To handles all group tours/ conventions from the initial blockage to the rooming lists.
To records all reservations neatly and accurately on prescribed forms.
Adminstrative Responsibilities:
To files neatly all updated correspondence chronologically, first and then alphabetically.
To handles the telex machine in sending outgoing reservations telexes.
To handles all advance deposits received by crediting the amounts into the correct guest’s folios and issuing receipts to the senders.
Technical Responsibilities:
To confirms reservations for rooms according to the rooms availability issued by the Sales Manager accords the rates that are currently in effect and arranges the billing according to hotel procedures.
To records all reservations neatly and accurately on prescribed forms.
To updates the computer immediately and accurately if there’s any changes.
To sends out confirmation slip promptly if requested.
To handles any request for amenities or transportation promptly and accurately.
To update guest history records, travel agency/company records and account receivable records on a regular basis.
To handles the reservation correspondence accurately and neatly.
Promptly prepare any Reservation report.
Commercial Responsibilities:
To check any no-show and cancellation report with the correspondence and keep the record in the file.
To coordinate with the travel agent and update the room allotment.