Sales Admin & Customer Service Executive

Primary duties: (Approximately 70 to 80% of daily work schedule)
• Maintain relations with current customers.
• Develop new customers in different markets
• Communicate with customers (thru e-mails, faxes, etc.).
• Manage full process of sales cycle (prepare quotation, issue Proforma Invoice/ Sales Confirmation to customers, issue shipping order to production, follow up shipment schedule, and closing).
• Follow up on all customers’ request
• Liaise with internal departments such as Planning, Production, QA, and R&D.
• Prepare and send samples as per customer’s requisition.
• Analyze sales data
Secondary duties: (Approximately 20 to 30% of daily work schedule)
• Participate in ISO activities and customers’ audit.
• Update and maintain price list of new, existing and potential customers.
• Attend events or exhibitions.
• Send the customer survey form to existing and new customers and analyze the data.
• Follow up new projects (new item) progress.
• Receive and resolve customer issues and complaints.
• Perform other related duties as required.
• Perform shipping related jobs as required.
The person is expected to work closely with staffs from all departments.

- 13th Payment + KPI Bonus + Opportunities for Learning and Training Abroad - Insurances: Social Insurance, Medical Insurance, Unemployment Insurance and Accidental Insurance - Daily Shuttle Bus and Accommodation Support for Employees Far From Hai Phong