Sales & Reservations Executive

POSITION PURPOSE
• To provide outstanding customer service including information on Buffalo Tours products and destina-tions.
• To promote Buffalo Tours brand and ensure sales growth to Hong Kong sales business
• To ensure all bookings confirmed with suppliers accurately and efficiently.
JOB SPECIFICATIONS
Sales & Reservations
• Respond to new business opportunities and enquiries in an accurate, appropriate and timely manner
• Ensure all bookings, passenger details, logistic information, internal notes and supplier notes updated on BRS in an accurate and timely manner
• Maintain thorough and up-to-date hard copied record for all bookings for easy access, filing and auditing purposes
• Secure allotment and negotiate best rates with local hotels and suppliers in conjunction with Purchasing and Operations
• Ensure accuracy and timeliness of monthly invoices to overseas agents and clients as well as payment collection in due time
• Follow up and reconcile any invoice discrepancies prior to handing over to the Accounts
Customer Services
• Provide timely and accurate information and excellent support to external customers (agents, suppliers and clients) as well as internal customers (BT offshore sales offices, operating offices, colleagues, tour leaders and guides)
• Service all internal and external inquiries professionally and efficiently within 24 hours or according to business needs
• Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventive measures
• In conjunction with BT offshore sales offices and operating offices manage agent familiarization trips
Efficiency
• Implement business development initiatives to consistently improve trip profitability
• Suggest new or improved policies and processes to improve efficiency
• Follow approved policies and procedures

- Attractive Salary and Bonus - Health Insurance and Social Insurance Regulated by Vietnam Labor Law - Professional, Dynamic working Environment