- Chức vụ: Thực tập sinh
- Kinh nghiệm: Không yêu cầu
- Hình thức làm việc: Toàn thời gian cố định
- Yêu cầu bằng cấp: Không yêu cầu
- Yêu cầu giới tính: Không yêu cầu
- Số lượng cần tuyển: 0 ứng viên
- Ngành nghề: Ngân hàng - Chứng khoán - Đầu tư
Mô tả công việcIn this role, you will:
•Plan, develop and implement the activities and service initiatives to drive service quality and enhance service culture within the Retail Store environment.
•Ensure that the principles of Service & Sales Floor Management are firmly embedded and practiced within the Retail Store.
•Manage and develop team of Personal bankers to achieve acquisition targets across branch products.
•Lead the retail branch to Deposit mobilization targets and ensure Assets acquisition help in profitability of the branch.
•Strategize and implement acquisition programs for Premium banking assistant/officer.
•Ensure performance objectives distribution and lead management for the Premium banking assistant/officer team.
•Conduct regular sales meeting and participate on sales strategy meeting with Branch manager and Area manager.
•Enhance customer satisfaction and feedback through high standards of customer service.
•Manage the service & activities floor and monitoring the front office performance.
•Ensure the Individual Review is correctly offered to customers where appropriate.
•Provision of service & activities related guidance to all customer facing staff and support to the Retail Store Manager on improvements to Service standards.
•Provision of coaching and guidance to front office team within the Retail Store.
•Assist the Retail Store Manager in the execution of the Retail Store Strategy, in particular through Staff Engagement initiatives and Personal Career Development.
Yêu cầu công việcTo be successful in this role, you should meet the following requirements:
•Bachelors degree or equivalent experience
•Minimum of three years proven and progressive financial services and/or retail sales experience or equivalent
•Experience of managing Sales team of more than 6-10 + FTE in retail segment in banking or FMCG.
•Proven ability in sales team leadership, people and resource management
•In depth understanding of products and operational procedures
•Knowledge and understanding of relevant risk / compliance / audit standards
•Banking knowledge about RBWM products would be added advantage
•Abilty to strategise and plan for Team. Abilty to forecase and manage sales resources for achieving business objectives.
•Excellent interpersonal and communication skills
•Effective sales leadership skills including coaching and sales activity management on a team / one to one basis.
•Planning and organising skills
•Problem solving skills
•Complaint handling skills
Quyền lợi được hưởng- 13th payment
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