Sales Manager, Catering

Assume responsibility for a designated account base.
Input all data accurately in the ISAC system for appropriate account management follow up and tracing.
Support the development of a Sales action plan to target key accounts and have agreed with Account Director, Catering and DOSM.
Organize and report a weekly sales call plan and weekly entertainment plan to Account Director, Catering.
Establish a regular core pattern for meeting with principals of target markets and conduct effective and thorough site inspections within the Hotel.
Ensure a focus on all Hotel facilities including food and beverage, catering and additional products such as Sheraton Fitness, Spa.
Develop and refine a comprehensive mailing list for the above mentioned.
Develop and maintain contact with the above mentioned.
Work towards monthly budgets and report progress.
Sign guests to SPG Pro, SPB and all relevant reward/loyalty programs.
Maintain regular contact with the Regional Sales Offices and where appropriate submit sales leads within the company network.
Assist in developing and implementation direct mail campaigns.
Learn to read the marketing worksheets with an understanding of the budget the Hotel is working towards achieving in all market segments.
Demonstrate working knowledge of all tasks within your area of responsibility.
Monitor guests/ clients services and operational requirements in order to identify short falls in the operation
Participate actively in the regular sales meeting to keep staff and management informed and to foster two-way communication.
Involve management in aspects of decision making for your accounts by participating actively in all meetings.
Display creativity and initiative.
Co-operate with other sections and departments in a friendly and effective manner.
Set joint objectives and goals with Account Director, Catering and DOSM within appropriate time frames and measure performance against set objectives.
Develop an awareness of, and appreciation for, the richness of the cultural diversity of your clients, associates and location.
Develop an awareness of local service and facilities.
Identify opportunities for value added services to increase sales profitability and anticipate client needs.
Demonstrate effective selling techniques in promoting Company’s products and services.
Demonstrate effective verbal and non-verbal communication skills.
Ensure guest comments are recorded in guest history record and acted on when appropriate.
Monitor account activity and make adjustments when necessary.
Participate in the preparation of the Strategic Business Plan as appropriate an d provide valuable and current market intelligence to the Account Director, Catering and DOSM.
Seek opportunities to continually improve client service.
Monitor all product and performance standards and ensure action is taken when standards are not being met.
Act on potential client complaints and report to appropriate personnel.
Compile daily, weekly and monthly reports as required.
Analyse reports and make recommendations.
Ensure files, correspondence and other relevant business documentation is maintained.
Utilize computer applications to perform the tasks required.
Undertake additional duties as requested by the Department Manager and Hotel Management.
Deliver enthusiastic, positive, helpful and respectful client communication, ensuring precise and effective information transfer.
Address client queries strictly within 24 hours of initial contact and follow up within 24 hours of sending proposals.
Ensure recovery calls are dealt with in appropriate manner.

- Competitive Salary and Benefits - 14 days of Annual Leave - Professional Training Program