Sales Tour - Hay Travel Jsc

- Assist clients in finding travel package deals for their needs, included but not limited to land services, accommodation, transfers, air travel, rail tickets, car rentals, travel insurance.
- Provide competitive but profitable trips assuring that quality of tours is consistently of a high standard.
- Ensure a minimum of 50% of all enquiries are converted into bookings quick, detailed and accurate response to enquiries.
- Focus on up-selling to increase revenue
- Record all enquiries and bookings
Carry out weekly reports to Manager
- Secure new client sales and retention through high level of customer service
- Maintain the level of customer service consistent
- Stay educated on domestic tourism information
- Provide alternatives for customer travel
- Inform clearly all customers of terms, conditions and cancellation policy for each booking
- Handle customer complaints with diplomacy and refer to Manager whenever necessary
- Maintain an excellent personal professional presentation: uniform, air tied, light make up.
- Carry out tasks as delegated by Manager cash handling, computer systems maintenance, ordering suppliers, paying accounts, monitoring functioning of equipment and report issues immediately.
- Book hotels, visas and flights linked to the current booking and ensure all other services are confirmed.
- Check daily amount of cash and credit card payments and report to Direct Manager and accountant
- Achieve annual sales targets and annual business growth
- Manage client expectations
- Long hours and some weekend and public holidays
- Multi-tasking and the ability to work on a number of projects at any given time.
- Turnaround time as per client specifications
- Tour plan knowledge and execution
- Knowledge of customers’ needs and products
- Knowledge of policies and procedures
- Documentation Management: Itinerary planning and layout, Vouchers, Rooming lists, Filing
- Customer Care: Handling of complaints, Problem Solving, Continually exceed the customer expectation, Explanation of variances
- Margin Management (high & low)
- Reconciling of files
- To build and maintain good relationships within the team.
- Pro-actively get involved.
- Assist in areas of expertise.
- Flexibility to assist colleagues out of normal office hours, when and if required.
- Ensure that the best rates are always negotiated and secured.
- Understanding supplier products.
- Establishing best product.
- Personal development on destinations and products.
- Actively source new products and creative ideas
* Benifiet
- Salary : 0-0+Bonus.
- Being able to work in a dynamic environment with many challenges, opportunities for regular professional training.
- Friendly, dynamic and professional working environmentncy.
- Supported gasoline, telephone. Lunch allowance
- Social insurance, health insurance policies and other benefits as prescribed.
- The annual tourist resort, free of charge at the system of hotels and resorts in the system.