Senior Officer - Custody Services Operations (Dịch Vụ Lưu Ký Chứng Khoán)

Daily Operations
1. Direct control and process all Corporate Actions function including voluntary (right issue, proxy voting...) and mandatory (dividend, interest collection, redemption, bonus issue...)
2. Process all day-to-day Escrow transactions
3. Ensure operational efficiency by continuously meeting and exceeding agreed clients’ services standard such as 24 hours response time to enquiries, timely announcement of event, processing of record date/ pay date and prompt reporting/ reminding to client
4. Ensure that clients’ enquiries are properly followed up and promptly responded for corporate actions related enquiries and complaints
5. Ensure adherence to laid down control procedures / processes designated for corporate actions function such as to record, check and verify all shares received / delivered and payments made / received on behalf of clients are in good order and in accordance to clients instructions (both in the system – CAPE – and off the system); corporate actions DOI; corporate actions checklists...
6. Ensure timely confirmation / reconciliation of all events in announcement date / record date / pay date to attain highest standard of quality services and reliability
7. Liaise with both external parties (e.g. brokers, VSD, stock exchanges, clearing and counter-party banks, issuers...) and internal parties (e.g. CMO, FMO, GM, TB, TBSM...) to avoid potential losses resulting from incorrect announcement, entitlement, payment
8. Manage and avoid risks to clients, bank / group by ensuring prompt and accurate reporting to client/ management, timely recertification and / or monitoring of any discrepancies including rejection
9. Conduct continuous review and initiate quality improvement project to enhance internal work procedures / processes to achieve productivity improvement and cost saving
10. Ensure timeliness, responsiveness, accuracy and pro-activeness in handling event processing and reporting
11. Ensure all documentation of Corporate Actions are properly labelled and filed in accordance with requirement on safekeeping of quality records
12. Provide relief / assistant to fellow officers in their absence according to Back-up plan
13. Perform vault count / reconciliation as required
14. Support other tasks as required by Head of SSO and as per back up plan
Compliance and Risk Management
1. Fully understand and comply with Group Securities Services policies and local regulatory requirements and embed it in BAU and appropriately discharge duties as per Group Policies and Local regulations
2. Ensure compliance to all established procedures, regulations and Group Securities Services policy guides
3. Able to recognise implication of changes of regulations or market practices and take appropriate measures to keep the bank and clients informed and to protect their interest
4. Keep Head, Securities Services Operations and Head, MWS Operations / CIO advised of financial and any extraordinary developments. Ensure accurate and timely submission of management and local regulatory returns
Human Resources
1. Complete all mandatory learning as assigned by Group
2. Self motivate, train and develop to achieve high quality service to clients and avoid errors
Business Support
1. Actively support the sales and services culture of the Bank
2. To provide positive feedback to clients on areas for improvement with the aim of strengthening client relationship
3. Maintain good relationship with stakeholders specially VSD, SSC, HNX, HSX, BIDV, SBV, MOF, brokers and other stakeholders
Money laundering prevention
1. Fully understand and comply with money laundering prevention requirements
2. Undertake training on MLP at least once every 24 months
3. Ensure money laundering prevention reporting procedures is followed
4. Report to business MLPO (CR) should there be any money laundering related issues
BCP
Take part in departmental BCP/DRP testing whenever required. Assist the Business Continuity Manager (BCM) to:
1. Develop, maintain and test BC Plans for the business function
2. Raise awareness of BC Planning issues within the unit/department

- 13th payment - Premium Healthcare plan for you and your dependents - 18 days full paid leave a year