Service Sale Engineer

ABB is a global leader in industrial technology. Established in Vietnam in 1993, ABB recently has
around 900 employees working in three regions across the country to ensure the nationwide
presence of the ABB brand. The Head Office and Transformer Factories are located in Hanoi, High
Voltage and Medium Voltage Power Product factories are in Bac Ninh, other branch offices are in Da
Nang and Ho Chi Minh City.
ABB Vietnam is seeking a Sales Service Engineer in Ho Chi Minh to join our Robotics and Motion division who will ensure
that the service portfolio is delivered effectively according to ABB standard process and safety guidelines to satisfy
customers. Sales Service Engineer will execute technical support and act as a specialist in collaboration with the customer
and ABB units/sales team ensuring business opportunities are utilized for service growth. Reporting to Service Team
manager, your key areas of responsibility will include, but are not limited to:
• Provide technical support by identifying technical problems and determine corrective actions in own area of expertise via
installation and commissioning.
• Determine and develop effective service applications, equipment, methods and new service offerings to respond to
customer requirements cost effectively.
• Investigate customer needs through professional and technical consulting and specialist assistance.
• Manage and maintain customer relationships and follow up on customer feedback to achieve high level of customer
satisfaction.
• Identify new sales opportunities and conduct specialist support and advisory service for sales team.
• Prepare all required technical documents and reports for project contracts and provide relevant technical supporting
documents to the service execution teams.
• Participate in maintenance meetings and improvement activities to proactively provide suggestions for product and
quality improvement.
Apply safety rules and safe practices as well as environmental responsibilities and report unsafe practices/incidents.

- Annual Salary Bonus - International Training