Solution & Control Engineer (Mechanical Design & Automation Design)

We are seeking for a Service Engineer (Robotics) with relevant experience and background for our Service Team support for Ho Chi Minh Team province. As a Service Engineer (Robotics) you will work in teams together with other experienced and motivated specialist within Service team, also many expert from in Robotics field. You will have the opportunity to work in different area, business travelling to customer’s factory, and gain intensive exposure to multinational environment with customers in all countries AMEA region (Africa, Middle East and Asia).This position is responsible for fulfilling service job, provide the prompt and effective service mainly to all Samsung factories, and also other Robot users in Vietnam. The duties of this position are included, but not limited to:
Pre-sales support
• Propose Robot-based automation solutions in accordance with customers’ inquiry and requirements provided from Sales team.
• Visualize the solution by working out 2D & 3D layout of the complete Robot system and simulation of the system operation.
Project support
• Install and commission the Robot system at customer site and ensure the system performance as contract.
• Coordinate with all parties involved to execute the project smoothly and successfully.
• Provide trainings for customers on using Robot system.
After-sales support
• Response for service activities as troubleshooting, maintenance and repairing of the Robot systems.
• Ensuring customer is satisfied, handling all product faulty or damaged.
• Conduct site survey and suggest customer to upgrade or make necessary changes to existing system.
• Prepare a quote or contract after convincing the customer the need for change and get the service contract signed.
• Mainly response for service activities as training, troubleshooting, maintenance, repairing or upgrading of the Robot systems.
• Closely communicate and ensure customers is satisfied with ABB products and services.
• Support and coordinate with all involved parties to execute the project smoothly and successfully.
• Install and commission the Robot system at customer site and ensure the system performance as contract.

- Annual Salary Bonus - International Training