Specialist, Technical Services, Coatings

Objectives of the Position: To plan and support business development according to the agreed strategies, policies and practices; to provide inputs and participate in technical development of products and services; to support the implementation of sales strategies and policies in the assigned areas.
Main Areas of Responsibilities and Key Activities:
1. Technical support for business development
- Conduct project study, evaluate, test and implement developed products;
- Collect and analyze customers’ needs on product performance and technical services to verify product design suitability to application;
- Provide technical training, seminars and trouble-shooting;
- Support ASEAN technical team on product and business development.
2. Product application and development
- Provide technical guidance and assistance to customers on product applications to enhance pre- and post-sales services;
- Identify future customer needs to meet their satisfaction with products and services;
- Provide technical laboratory services and product training to sales, marketing personnel to enhance business opportunities via product applications, meet customer expectations and solve technical problems.
- Provide inputs and recommendations for developing / evaluating product applications, defining marketability, modifications and termination of ineffective products.
3. Support to define customer needs
- Share information related to customer expectations and product performance with the team members;
- Evaluate product and service marketability in terms of technical and manufacturing needs;
- Establish a communication path amongst customers’ operation personnel and internal research personnel to enhance business development.
4. Product launch
- Develop technical processes and procedures on introduction of products;
- Participate as part of product launching team to ensure smooth introduction of the product;
- Participate or lead plant pilot scheme to gain actual production experience of using process conditions to influence product end-use performance and share the experience with the team members;
- Support the team in organizing seminars, workshops to launch products.
5. R&D support
- Carry out lab testing for new / alternative raw materials to support the enhancement of product performance or cost optimization;
- Input recommendations to new product development / evaluation to achieve better product performance;
- Exchange information of R&D results among the local team members and ASEAN team.

- 13rd month salary - Good chance to study and develop career path Stably - Professional, dynamic working environment