Team Manager, Business Development - Retail Banking

• Manage Business Development to maximize new business opportunities of multiple personal products while providing one-stop quality customer service in an efficient operation where risks are well controlled
• Motivate and develop the team to achieve agreed sales target
• Drive the team to cross-sell other individual banking products like Personal Loans, Mortgages, Payroll, CASA, Visa Debit Card, Bancassurance, etc
• Drive sales productivity and other initiatives to achieve target per month and customer satisfaction objectives
• Work with other functions to improve processes and systems for acquisition, underwriting, authorization, account retention & maintenance, results tracking, etc to deliver the customer value proposition
• Coach direct reports and key talents to deliver on individual performance
• Coach all team leaders about management skills so that team leaders can manage their teams to increase sales productivity
• Be multi-skilled to handle all kinds of transactions and services in the bank
• Enhance the Bank’s image via community activities
• Ensure all team members to follow service standards of the Bank
• Get customer retention efforts with personal involvement in complaint resolution
• Undertake special projects / assignments
• Facilitate and implement work process improvements

- Bonus - Premium healthcare for you and your dependents - 18 days full paid leave a year