Tms Supporter

* TMS is tourism management software of Easia Travel. We are looking for a TMS Supporter for Sales team who take responsible for managing this software and consult the users (Sales team). TMS Supporter is a bridge between Sales & Project team. Position available from now on.

* Detailed Job description:

* In coordination with in-house programmer to develop new system

- Test new system’s functions: create data for testing

- Give feedback to Project team about errors; follow up till the problem is fixed (be a bridge between users and programmer)

* Support end- users and follow up all tasks for completely fixing error during process

- Collect feedbacks from users about errors and find solutions for them (check errors and fix them first, collaborate with other departments to fix errors, ask Project team to check and fix errors if he/she cannot handle by herself)

- Answer all questions on (or guide) how to use all functions correctly

- Discover new errors by following sales tasks

- Support end-users to finish their tasks on system

- Try to find out the reason for each error to inform sales about the common mistakes, how to avoid and how to fix them

* Train software and undertake that working in accordance with the process.

- Contribute and update to user guide

- Train sales in using the system when required

* Inform TMS supporter & SM about testing result of new system

* Benefits:

* In addition to the handsome salary & bonus under the working capacity, you are committed to working in dynamic working environment with featured policy and benefits as below:

* Training:

- Specific knowledge: You will be offered intensive training with inspection trips in destinations which makes you confident with the knowledge & real experience to consultant more effectively to customers.

- Skills: In low seasons, along with English course annually, several skills training courses are organized to make you have opportunity to practice & self – improve abilities.

* Benefits

- Motivation trips: Under the spirit” Work Hard, Play Hard”, annually there will be several Motivation trips of the whole Company, of each department, each destination with a lot of attractive team building, which enhance the team spirit and explore the potential ability of staff. In Head Office, there will be some short motivation trips giving you unforgettable experiences of interesting activities, such as: trekking, hiking, biking, kayaking,…

- Along with annual health check - up once a year, Company also offer a pack of comprehensive health insurance & accident insurance 24/24 AON.

- Easia Travel also pay attention to the spiritual life of each staff on special occasions like birthday, wedding, Women Day, Mid – Autumn for children,…

* The details about benefits as below:

* Working time

- 40 hours per week (8h30 – 12h & 13h30 – 17h30)

- Off on Saturday & Sunday

- 12 days of annual leave entitlement

* Benefit & Advantage:

* Staff Wellness Program:

- Annual Medical Checkup

- Personal accident and health insurance 24/24 (AON)

* Company Events:

- Motivation Trip

- Year End Party

* Other extras:

- Lunch allowance

- Public holiday bonus

- Business bonus

- Thirteenth-month salary

- Marriage Gift

- Birthday Gift

- Education: English classes with a Native English teacher (tuition free)