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URGENT!!! Service Centre Manager for Multinational Company

navigos search's client

Lượt xem: 229 | Ngày cập nhật: 06/05/2019 (2 năm trước)

Tỉnh thành tuyển dụng: Hà Nội

Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ

Mức lương: Thỏa thuận

Thông tin

- Chức vụ: Thực tập sinh

- Kinh nghiệm: Không yêu cầu

- Hình thức làm việc: Toàn thời gian cố định

- Yêu cầu bằng cấp: Không yêu cầu

- Yêu cầu giới tính: Không yêu cầu

- Số lượng cần tuyển: 0 ứng viên

- Ngành nghề: Vận tải - Lái xe

Mô tả công việc

CUSTOMERS
• Provide high quality services and demonstrate company value to customers while meeting and satisfying customers’ needs
NATIONAL OPERATIONS MANAGER
• Work with management team to build cohesive, high motivated team
GROUND OPERATIONS MANAGER
• Achieve the operation KPIs and business goals by communicating and providing full functional support to the Ground Operations management team
EXTERNAL VENDORS
• Ensure the performance of all vendors in line with team and meet network standards
INDUSTRY CONTACTS
• Liaise with local authorities such as Labour Department, Police Department and Customs Excise in meeting industry and authorities standards and requirements
HUB OPERATIONS MANAGER
• Work close with Hub operations while implementing countries operational initiatives
• Ensure the process between Service Centre and Hub operation is in line with network standards
SALES TEAM
• Support the business acquisition process and provide after sales support in order to achieve revenue and profitability targets
CUSTOMER SERVICE
• Manage all customers’ inquires and ensure high quality services provided
OPERATIONS SUPPORT MANAGER
• Liaise with Operations Support Management ensuring smooth operation in the owner operator system
NATIONAL OPERATIONS MANAGER, HUMAN RESOURCES AND LINE TRAINERS
• Ensure employees in Operations are trained and developed to meet business and succession needs
OPERATIONS CENTRE MANAGEMENT
• Achieve market leading transit time, data quality and service performance targets. Manage the measurement, monitoring and actions for improvement
• Ensure to meets/improves upon its regulatory and environmental obligations while actively leading initiatives to remove trade impediments
• Ensure proper maintenance of the facility, equipment and infrastructure in accordance with regional guidelines and company image
• Ensure Operations team remain within cost targets and seek means by which to manage costs whilst maintaining/improving service and productivity levels.
SECURITY MANAGEMENT
• Oversee Security practices to ensure policies and business needs are met
ALIGNMENT WITH REGIONAL DIRECTION
• Roll out projects to address regional and network imperatives and programmes
• Implement the Operations component of Annual Operating plans in tandem with the Regional strategies
• Ensure operational practices and procedures are compliant with regional and network operation policies
• Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department.
• Develop IKOs/KPIs with team members and monitor individual performance.
• Consult performance appraisal.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global
• Regional and Country objectives and targets.
• Identify training needs and opportunities to develop a highly skilled functional department.

Yêu cầu công việc

• Analytical skills
• Negotiation skills
• Customer Orientation: Is focused on identifying and understanding each customer’s needs. Expresses and acts on desire to assist customers in an efficient and friendly manner.
• Planning & Organizing: Sets clear and realistic goals and objectives.
• Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and uses efficient work methods and tools.
• Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.
• Developing People: Facilitates the development of others through personal involvement in coaching, mentoring and sponsorship. Creates an environment that fosters learning, growth and development to improve companys capability to achieve the strategic vision.
• Building and Leading Teams: Knows the talent needs of the team. Attracts and develops the people who can meet those needs. Encourages effective cooperation among team members and between teams. Inspires team spirit and the commitment to achieve high standards of performance.
• Influencing: Persuades others of the value of an approach or idea. Gains commitment and support and gets others to willingly take action.
• Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.
• Commitment to Excel: Challenges self and others to exceed standards and achieve extraordinary results, striving for best in class. Is not easily deterred when obstacles or delays are encountered
• 3 years’ experience including a proven Supervisory role.

Quyền lợi được hưởng

- Attractive Salary Package
- Health Care Insurance
- Development Opportunities
So sánh lương Nộp hồ sơ
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