VP Merchant Partner and Usage, Digital Bank

Within UOBV Digital Bank, we are looking for a position to join our Strategic Partnerships, Usage and Solutions team. The role will bring together the knowledge of various usage platform and customer centric experiences to create, implement a powerful usage platform that engages the consumer and drives engagement.
The person will be responsible for ideating and implementing consumer driven usage program for the new digital brand in an integrated way.
This opportunity is for the person to gain visibility and collaborate with a number of key leaders delivering valued customer experience usage programs. You’ll partner with functional areas of the business across country to address the key engagement and operational needs required to support transformational opportunities in the channel route to market options.
Responsibilities:
1. Design and organize workshops with the cross-functional extended team to break down the journey, identify pain points, and brainstorm solutions to promote usage
2. Regularly syndicate with extended leadership to maintain a continuous focus on customer experience across segments, brands, geographies, and functional areas
3. Write detailed business user requirements, documenting end-to-end customer experience touch points
4. Coordinate Implementation with Technology team
5. Drive initiatives that contribute to long-term operational excellence and usage growth
6. Collaborate with regional teams to develop globally consistent but locally owned solutions
7. Contribute to the development and maintenance of the overall Customer Experience vision, strategy, principles and standards

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