Abbott Ambassador_Abbott Diagnostics Division_Hcm

Retention Rate
· Ensure instrument analytical turnaround time (uptime/repair/maintenance)
· Conduct customer business review (KPI reviews)
· Manage customer relationship and thoroughly plan, prepare and follow up customer visits (pre-call plan, post-call notes)
· Identify customer training requirements
· Coach customers and share knowledge (education)
· Identify and resolve customer pain points (troubleshooting)
· Replenish and control inventory
· Build image and brand in eyes of customer
· Promote or reinforce Abbott’s total solution value offering
· Collect and transmit VOC (Voice of Customer)
Revenue
· Renewals of most of the assigned accounts (adhering to standard renewals procedures)
· Menu expansion (utilization of existing products; new product launches)
· Service sales
· Product promotion
· Value creation
· Order management
· Contract management
· Identify/open door for opportunity to expand offering into other departments (prospecting, not doing)
· Spare parts management
· New assay applications
Expected Results
· Improve customer experience
· Retention rate; customer service excellence & delivery
· Revenue
· Profitability
· Promoters
· Boost productivity

- Internal Training - Allowance - 13th Month Salary