Area Manager, Hubs, VIETNAM

Everything written about eCommerce opportunity in Southeast Asia is overwhelmingly positive - a population of 600 million plus consumers, growing internet connectivity, broad penetration of smart phones, a young and tech savvy population and expanding GDP and purchasing power. The region’s rate of eCommerce share of total retail at around 1 percent shows enormous opportunity in comparison to 14-17% in the west and China.
Despite these extraordinary possibilities, the logistics environment in SE Asia remains a huge challenge.
Lazada eLogistics (LeL) mission is to address these challenges, delight customers and win them over to eCommerce. We are building an innovative, highly visible, low cost logistics network. Our operating model is based on an ecosystem of logistics partners stitched together with state of the art technology and our modular infrastructure
LeL is the Logistics arm of the Lazada Group and is structured around four operating Business Units
▪ Express: own B2C last mile delivery capabilities from pick-up to sort to delivery
▪ Transport: Management of our ecosystem of partners (3PLs) along all the transportation components
▪ Fulfilment: Operation of a network of warehouses that can fill retail orders on our own behalf, as well as providing fulfilment services to merchants and international brands
▪ Crossborder: Build-up & management of international logistics network giving seamlessly access to ASEAN
The role
Planning
• Play a significant role in long-term planning, including an initiative geared towards operational excellence.
• Tactical hub planning in terms of resources (manpower, equipment, space, etc) in line with fluctuation of weekly/monthly volume within his/her area.
• Planning on satellite expansion when volume reached the justified level.
Reporting
• Regular meetings with Senior Hub Manager, VP Ops around fiscal planning.
• Monitor & update hub operational performance in terms of its service, cost, productivity & efficiency.
• Establish & keeping track daily/weekly/monthly hub performance report in terms of its services, productivity, efficiency & cost.
• Organization of fiscal documents.
Analyzing
• Analyze issues & work closely with country team for corrective & preventive solutions.
• Handling customer’s complaint/feedback & excellent trouble shooting skills.
Optimizing
• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
Compliance
• Monitor & ensure full compliance of hub operational policies & processes.
LAZADA GROUP, October 29, 2018
• Responsible for both manpower sourcing & hub assets
• To ensure Hub is in conducive working environment and all Health & Safety requirement are in place.
Cost Management
• Management of HUB budget in coordination with Senior Manager & VP Ops.
• Oversee overall financial management, planning, systems and controls.
• Development of individual program budgets (Training Program)
• Disbursement of cheque/payment for agency (Sub-contractor) & ICs expenses.
Leadership culture
• To manage several hubs within the identified areas.
• Supervise and coach Hub Managers
Talent Attributes
Across Lazada, we expect our talents to embrace values that enables delivering on our ambitious agenda. We will expect the candidate to be
▪ Entrepreneur & Owner
– Takes initiative, proactively thinks ahead and holds self constantly accountable to drive the end result
– Prefers to try and fail rather than not to try at all
– Wants to achieve company’s success as if he/she was a founder and owner of the company
– Puts company’s success ahead of own success
▪ Customer & Seller Centric
– Puts customers and sellers first
– Is determined to deliver the best experience for customers and sellers
– Always looks proactively for areas to improve
▪ Innovative & High Standards
– Sets stretch goals for self and business.
– Is known for bringing new ideas to the table and always looks at ways to innovate processes or products
– Will always go for best achievable outcome while taking into account and motivating others
– Digs deep into content. Understands the relevant details, and how they impact the big picture
– Drives organization to make structural, impactful improvements
▪ Humble & Challenging
– Challenges ideas, while always showing respect for others
– Holds other people accountable, while setting the right example
– Agrees to disagree and then commits whole-heartedly to the decided approach
– Demonstrates open-minded thinking
▪ Communicative & Integrity
– Communicates clearly and listens effectively
– Works effectively by keeping their stakeholders informed of necessary information and initiatives
– Clearly practices honesty and respect to forge an environment built on trust
– Gives regular, actionable feedback

- Aon care for staff & dependent - 16 annual leave days - Laptop