Assistant Member Service Manager - Hanoi

We are looking for Assistant Member Service Manager in Hanoi.
REPORTS TO: Member Service Manager/District Member Service Manager
KEY RESPONSIBILITIES
Team Development
- Assist to recruit, hire, counsel, supervise and motivate development and discipline of staff.
- Organize efficient work schedules and meetings with own team for updates and functional training on a consistent basis.
- Achieve minimal staffing targets and staff retention while maximizing productivity.
Customer Service
- Manage high level of customer satisfaction by ensuring their needs and requests are attended to in a timely manner.
- Spend a minimum of 2 hours at Reception Desk during peak hours - interact with members and guests; observe staff interaction.
- Plan and execute Member Retention programs – ex Happiness Fund management.
Facilities Management
- Maintain 5 star standard facilities through auditing, feedback and reporting.
- Direct and train in-house and vendor supplied cleaners.
- Ensure maintenance checks are conducted and issues handled in a timely manner.
- Conduct and report stock take of supplies and products.
Agreement Management
- Ensure Marketing promotions are accurate and adhered to as per Company policies and standards.
- Manage and report all payment methods and discrepancies.
- Ensure Agreement policies and procedures are adhered to at all times, report missing agreements to relevant departments.
Cost and Budgetary Management
- Assist to source and compare vendors and manage purchase ordering processes and controls.
- Discuss budgetary needs with Manager for more efficient control.
- Propose and initiate ideas to do more with less – without lowering service standards.

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