Collection Manager

- Managing tele and field and vendor collection for all collection buckets;
- Monitor team performance ensure team can deliver work result as expected by company management team;
- Review and propose policy and process changes to improve productivity and efficiency of all collection team;
- Responsible for ensuring compliance with Companys performance metrics for portfolio delinquency percentage, phone, contract, comments, contract adjustment, and issue resolution;
- Setup pilot campaigns to run new policy, process as required;
- Setup target and incentive scheme for all teams;
- Handle complaint from customers regarding Collection issues;
- Follow up and improve the Quality of Collection Call Center;
- Cooperate with related departments for process and IT enhancement;
- Cooperate with Customer Service to improve the Quality of service and in needed campaign;
- Others task assigned by Head of Operations.

- 16 days full paid leave a year - Premium Healthcare