After a certain of time using our jobsite to find your dream job, Have You – Vietnamworks User – ever wondered what were doing every day to bring you jobs and make you satisfies with our service? The fastest way to have the answer is to become a part of us - a Customer Care Representative at Vietnaworks! Customer Care Representative (CCR) opens for FRESH GRADUATED candidates who are DEDICATED in customer service, have proven ability to deal with problem in a calming manner, possess WOW SERVICE MINDSET with a clever communication. CCR’s main tasks to perform well are: 1. Customer Experience: - Trouble shoot problems happen to customers on website; - Directly support customers to fulfill their requests via multi channels (live chat, email, hotline); - Improve customer experience at any contact points. 2. Customer Satisfaction: - Support customer to recruit candidates (screen & advise CV, search suitable candidates...) - Proactively study jobs online and have proper advices that help customers to recruit effectively. 3. Service Excellence Culture: - Generate and in charge of some initiatives to promote and strengthen company’s service culture. 4. Special projects: - Assist in ad-hoc projects assigned by Line Manager
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1. Academic Requirement: - Fresh graduated in Foreign Language, Human Resource, Hospitality or related fields. - Have experiences in Recruitment, Customer Service and Hospitality is preferable. 2. Skills Requirement: - Great customer service mindset is a must. - Strong communication skills (both in writing and speaking Vietnamese/English). - Can work under high pressure and ability to generate ideas. - Carefulness, Detailed, Problem Solving skills. - Can-do, Adaptability and Willing-to-learn attitudes. - Proficient in Word, Excel, Power Point, Outlook and Internet.
QUYỀN LỢI
- 15 days full paid leave + 6 days sick leave + 5 urgent case day for full year - Premium Healthcare Program - Various Training Program and Team-building activities, events
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