Customer Service & Online Coordinator

To form part of our team of experts in Ho Chi Minh city, we are looking for an English speaker, a highly motivated Customer Services & Online Account Coordinator to handle orders across every channel for TPF online stores:
- Position : Customer Service & Online Coordinator
- Division : Sales Support Department
- Working time: 6h00 Am – 3h00 Pm, Monday – Friday
- Working place: Level 2, Broadway D, 152 Nguyen Luong Bang, District 7, Ho Chi Minh
- Website : https://www.tpf.com.au/
This role encompasses duties of customer services, inquiries handling and operation of the TPF Online store in Australia:
1. Handle and support online order of customer
- Receive online order from customer; contact and maintain relationships by communicating with customer via phone, email, skype, live chat;
- Assist customers with new orders, order follow ups, payment related issues or invoicing requirements following TPF Group policy;
- Handle order, update and solve all customer’s requirements within required time frames;
- Provide smooth and efficient customer services including complaints handling, claim adjustment for customer satisfaction;
2. Online store Operations: Website, promotion campaigns and stock management
- Plan, conduct and manage promotions / campaigns to attract customer and increase sale through online channel;
- Assist, coordinate with production, purchasing team to ensure stock for shop;
- Manage and update websites: product, price, product description, stock and promotion campaign…
- Input data in internal system (as need be);
- Other tasks assigned by team leader or manager to accomplish the role of a CS & Online Coordinator;

- Unlimited sick leave - Good working facilities - Lunch and coffee at work