Customer Service Executive ( Admin Hỗ Trợ Phòng Thẩm Định - Ưu Tiên Nữ )

The key purpose is to handle customer service issues in Customer Service Center (CSC), helping the CSC to fulfill its tasks in underwriting. The role is responsible for supporting Relationship Officers in interviews, preparing necessary documents, following up approved cases and other admin works in the CSC.
* Key Accountabilities
1. Receptionist
− To welcome guests coming to branch, guiding them to the right underwriters.
− To handle incoming calls.
− Enthusiastically support customers.
2. Underwriting support
− Promptly and effectively make customer appointments based on Interview
Scheduling for Relationship Officer, fully guide customers what need to be
prepared for a productive interview.
− Updating Scheduling Portal
− Guide customer about forelosure procedure.
− Ensuring the proper files flow with highest accuracy
3. Administration & Reporting
− Consolidating daily activity report for branch timely and with accuracy.
− Handling and recording customer complaint.
− Timely pack and send regularly all original hardcopy (loan documents) to Ops.
− Manage contract paper including making orders (including annexes) (after
checking with BM) and collect wrong series and update all customers in logbook.
− Training for Admin to become CSE backup
− Keep contact with suppliers, make payment for them every month;Office
administration & other assigned tasks

- Attractive Salary and Bonus - Health Insurance and Social Insurance Regulated by Vietnam Labor Law - Professional, Dynamic working Environment