Customer Service

- Provide support in new development of new products and service for new customer.
- Handle project from Sales management, cost control and analysis
- Responsible for artwork, product specification and sample approval
- Coordinate with internal departments to support new product and sampling developments.
- Receive orders from customers and confirm the best delivery date to them as per requirement.
- Dynamic and solve the problems coming, handle clients’ requests on a daily basic.
- Monitor of progressive payment and provide back support to finance and sales
- Coordinate with other departments in the Company to ensure excellent service delivery. Assist them to meet requirements if needed.
- Follow up shipment schedule and arrangement
- Coordinate with forwarders to ensure shipments are in timely manner
- Maintain an efficient filing system for shipping operations
- Assist in handling shipping enquiries from customers
- Provide administrative support to the department including data entry for shipping information & freight charges.
- Handle all complaints from vendors, accompany with other depts to solve complaint in the shortest time.
- Others assignment by the Representative Management Office

- - Attractive salary and bonus in accordance with company policy - - Commuting bus from Ha Noi - - 100% salary during probation time