Customer Service Support Agent (Attraction & Activities)

• Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
• Provide accurate, valid and complete information by using the right methods/tools;
• Handle and resolve customer complaints via multi-channels (phone, email, mail or social media) while maintaining a positive, empathetic and professional attitude toward customers at all time;
• Provide appropriate solutions and alternatives within the time limits (SLAs) and follow up to ensure resolution;
• Deliver good personal performance to achieve KPI targets;
• Go the extra mile to engage customers;
• Understanding the company’s products inside and out to answer customer’s queries;
• Communicating and coordinating with relevant teams, international teams and partners/providers when necessary;
• Other tasks as line manager’s assignment.

- According to Companys Rules: