Customer Services Administrator

• General understanding of cross-functional matrix organization and ability to learn where to go for help.
• Basic end-user administration knowledge of Jabil’s Enterprise Resource System.
• Proficient computer skills, including word processing, spreadsheet, and presentation applications required. Working knowledge of relational database applications helpful.
• Basic understanding of bookkeeping and/or accounting fundamentals.
• Proficient English language reading and writing skills required.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to operate a personal computer including using a Windows based operating system and related software.
• Advanced PC skills, including training and knowledge of Jabil’s software packages.
• Ability to write simple correspondence. Read and understand visual aid.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret graphs.
EDUCATION & EXPERIENCE REQUIREMENTS
• High School Diploma (or GED or High School Equivalence Certificate) required. Some college courses preferred, and
• Zero (0) to one (1) year work-related experience required;
• Or an equivalent combination of education, training or experience.
COMPETENCIES:
CULTURE
- Customer Intimacy: Understands her/his customers’ expectations; Works towards delighting the customers; Handles customers effectively and proactively anticipates their needs
- Empowerment & Accountability: Steps up to the challenges and tasks assigned; builds relationships of trust with team members; accepts responsibility for her/his own performance and actions
- Continuous Improvement: Constantly seeks to improve work processes; Has a quality-first mentality; Learns from internal and external best practices to apply to her/his work
STRATEGY
- Vision & Purpose: Understands the vision of the company; Knows how her/his work contributes to the business strategies; Prioritizes her/his work against what is important to the business
- Perspective: Understands how future trends will affect how our business operates; Able to share the company’s directions with others; Seeks to understand other business functions beyond her/his own
- Learning on the Fly: Understands her/his function’s strengths and weakness, opportunities and threats; Seeks exposure to new ideas and faces new problems with ease; Consistently looks for novel ways to solve new problems
RESULTS
- Innovation Management: Challenges the way things have always been done; Looks at problems, processes and solutions in new ways; Stimulates creative ideas and experimentation in others
- Decision Quality: Clearly defines complex issues despite incomplete or ambiguous information; Evaluates the benefits, costs, and risks of alternatives before making decisions; Applies accurate logic and common sense in making decisions
- Drive for Results: Focuses time and energy on the most important issues; Is consistently good at getting the right things done; Demonstrates and fosters a sense of urgency and strong commitment to achieving goals
PEOPLE
- Develop Today’s Talent: Actively provides feedback to others for their development; Influences others to take on new and challenging assignments; Develops and coaches others in areas of her/his expertise; Delegates tasks to stretch team members for their development
- Motivate Others: Able to motivate others to get the best out of them; Recognizes team members for their contributions; Creates a work environment that is upbeat and supportive
SELF
- Self Knowledge: Is aware of personal strengths and weaknesses; Makes time to pursue personal interests while maintaining energy and passion for the job; Recovers quickly from setbacks; Gains insights from mistakes
- Cross Cultural Agility: Masters new jobs, information, and situations quickly and effectively; Demonstrates ability to work effectively across cultures; Is not judgmental about differences
- Integrity & Trust: Can be trusted; Admits mistakes; Is seen as a direct, truthful individual; Does not misrepresent himself or herself for personal gains; Treats everyone with humanity, justice, and temperance, even under stressful circumstances
WORKING CONDITIONS
• Regular business hours. Some additional hours may be required.
• Travel requirements negligible.
• Climate controlled office environment during normal business hours.