Dop Expansion Manager (Drop Off Point Expansion Manager) - HCMC

- Manage expansion team in searching and developing new Partners network.
- Leading subordinate for approaching new partners
- Manage the updating and maintaining Partner contract database.
- Review contract annually and propose new terms for appropriately in market.
- Updating and issuing contract amendments and formatting contract documents
- Dealing contract terms with partners for DOP network
- Align with subordinates in scheduling to train new stations: Process, equipment
- Manage and set up new KPI for partnership performance.
- Receiving Sellers complaints from PSC& CS to work with DOP partners. Maintaining good SX
- Receiving Partners complaints/difficulties to work with related teams. Maintaining good PX
- Gather all the info via Hotline. Report and propose action plans to resolve
- Working with related PICs (PSC, KAM, DO…) to promote DOP network
- Working with PSC to allocate Sellers from high density stations to others
- Sending request to PSC to remind Sellers which not follow DOP rules
- Building the complete document: Included all DOP processes from front to end & FAQs
- Promoting training document: Public document in suitable places so DOP partners can easily check for refresh training at anytime
- Call channel: Building a hotline phone which worked 24/7 and recordable
- Chat channel: Building standard chat channels for communication between LEX Routes vs all partners
- Building a tracker to record all info from all communication channels (From Sellers & DOP partners). Analyse and propose action plan

- AON Healthcare - Laptop - Company Trip, Team Building