English Center Manager

Position Summary
The GPA English Center Manager sets the strategy, business plan and budget for the Language Center and monitors and directs all courses offered, ensuring alignment to all approved objectives and targets to achieve high performance in terms of growth, efficiency, effectiveness and achievement of the Institute’s vision and mission.
The Center Manager is expected to work independently as well as in a team. He/she should possess relevant experience, leadership capabilities, academic and management skills necessary to complete his/her work with effectiveness and efficiency. He/she should possess good organizational, interpersonal and communication skills. Finally, he/she is expected to exercise sound judgments and maintain the company’s professional and ethical standards in all professional and business-related situations.
Duties and Responsibilities
• Set the overall strategy and direction of the Language Center in coordination with the strategic direction of GPA.
• Responsible for the financial results and educational results of the Center.
• Responsible for business development and operations of the Center.
• Prepare the business plan and annual budget for the Language Center in line with GPA’s mission and strategy in order to meet the overall objectives of the company.
• With the Operations Manager, monitor, coordinate, plan, and organize the overall teaching and customer service activities of the Language Center.
• Develop and maintain the Language Center’s culture and reputation amongst staff, students and regulatory/official bodies to ensure that the Language Center as well as GPA continue to set high standards within the domestic market and internationally.
• Participate in the reporting process for the Language Center and facilitate access to all information requested by the authorities.
• Through the Academic Manager, responsible for the performance of teachers and the delivery of language courses, and take action in connection with any required improvements to ensure that all teaching is delivered to the highest of standards.
• Provide regular progress reports on activities and developments relating to the Language Center to the CEO and Board of Directors.
• Participate in the hiring and evaluation of language center staff, ensuring fairness and equality and that the Language Center acquires the required skills.
• Monitor and manage the Language Center’s operational compliance with GPA’s policies, procedures, rules and regulations.
• Address any issues that may arise in relation to students, ensuring their timely resolution and that the appropriate action is taken.

- Highly competitive pay - A year - end bonus equal to 13th month salary - Performance and salary review up to 2 times a year