Fraud Associate (Nhân Viên Xử Lí Gian Lận)

- Monitor real-time queues and identify high-risk transactions within the business portfolio.
- Verified transactions with the different mode of payments such as (COD, Credit cards, etc...).
- Ensure confidentiality of all information collected during the investigation.
- Identify fraudulent transactions and cancel them from further processing.
- Interact with banks and customers to validate information and to confirm or cancel authorizations.
- Reviewed, investigated and resolved irregular transactions reported by end users.
- Initiate Refund reversal to the account of the customer.
- Brainstorming with the team leader to solve the transaction related issue and improve payment process.
- Assisting team leader in other tasks assigned.

- Thưởng KPI, Lương tháng 13 - Bảo hiểm cao cấp Generali - Đào tạo