IT Service Management Manager

* To manage the infrastructure, technical support and telecommunications for VN.
* Directing the establishment of a continually improving computer network and associated services
* Rationalising the deployment of servers in order to provide high service levels at an appropriate cost
* Planning and overseeing all hardware, software and service purchases in line with the area and country IS budget.
* Planning the provision for security, availability, resilience and performance
* Providing advice and recommendations on the selection of network related hardware and software
* Identifying and evaluating network services, network hardware and software tools available in VN
* Documentation of all networks
* To manage the HelpDesk to resolve issues in a timely manner.
* External customers: Contract negotiation, problem escalation, etc.
* Proactive member of the VN IT Management team.
* Planning and overseeing all hardware, software and service purchases in line with the area and country IS budget.
* Planning the provision for security, availability, resilience and performance
* Providing advice and recommendations on the selection of network related hardware and software
* Identifying and evaluating network services, network hardware and software tools available in VN
* Documentation of all networks
* To manage the HelpDesk to resolve issues in a timely manner.
* External customers: Contract negotiation problem escalation, etc.
* Proactive member of the VN IT Management team.
Technical Services are delivered to all Business Entities to a high standard, in a timely manner and with ongoing support.
* Service Level Agreements for all Technical Services are met or exceeded.
* All deployed hardware and software are configured perform in an optimum manner.
* Technical service provision maximises the level of operational service with minimal disruption to the core business.
* Cost Management for infrastructure

- Infrastructure; VOIP; Network Skill