- Chức vụ: Nhân viên
- Kinh nghiệm: Không yêu cầu
- Hình thức làm việc: Toàn thời gian cố định
- Yêu cầu bằng cấp: Không yêu cầu
- Yêu cầu giới tính: Không yêu cầu
- Số lượng cần tuyển: 0 ứng viên
- Ngành nghề: IT Phần cứng - mạng
Mô tả công việcMAJOR RESPONSIBITIES
• Being the first technical contact point for customers to support users/ customers on such IT products related to Office 365/Windows/Microsoft Dynamics.
• Helping them to solve ongoing issues with different software solutions.
• Performing troubleshooting analysis requests for technical assistance via phone, email, virtual sessions and any other form of communication in a timely, effective, and efficient manner.
• Identifying and escalating situations requiring urgent attention, understanding business impact and priorities.
• Following best practice ticket management processes, including ticket documentation, transferring, escalation and enhancement request submission.
• Report to Team Manager
Yêu cầu công việcREQUIREMENTS
Education and Experience
• University/College degree in IT
• Preferred 1 year contact center experience
Preferred Skills /Qualifications
• Deep knowledge of Computing devices (Smart Phones, Tablets, Laptops, PCs, etc.), relevant Microsoft products, Services and devices
• Knowledge of Windows OS - Basic knowledge/fundamentals (Usage)
• Knowledge of Internet Explorer, Firefox – browsing
• Knowledge of IE technologies (cookies, cache, IE options)
• Knowledge of Firewall/Anti-Virus
• Knowledge of Windows application usage (Office – Excel, Word, etc.)
• Knowledge of Email (Outlook, Hotmail, yahoo, Gmail, and AOL)
• Knowledge of Search
• Knowledge of file operations – add/modify/delete
• Knowledge of downloading and installing software
• Excellent in English (both writing & speaking skills)
Quyền lợi được hưởngBenefits:
- Full insurance contribution , additional healthcare insurance in labor contract
- Attractive salary and benefit
- Company bus support at late night
- Professional and international working environment
- Summer trip, year-end party, team building activities
Hồ sơ bao gồmCV in English
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