Officer, Customer Relationship Management (Hotlines)

The Person:
• At least 02 year experience in Customer Service/ Call center/ Complaint handling, preferably with life insurance background.
• Professional manner, positive thinking
• Verbal Communication, Phone Skills, Listening, Customer Focus, Customer Service, Professionalism, Multi-tasking
• University graduate, preferably social sciences.
• Good communication skills in both Vietnamese and English
• Good writing skill
• Proactive, creative disposition to develop new ideas, good in problem solving skill
• Good interpersonal and communication skills (oral & written)
• Able to work in high pressure environment and able to work independently as well as in a team
• Ability to process requests with accuracy and deliver within service standards