Quality Control & Training Manager (Trưởng Phòng Quản Lý Chất Lượng và Đào Tạo)

• Responsible for managing all activities of Quality Control (QC) and Training department.
• In charge of designing training and quality control programs for all departments in Operations Division.
• Training and evaluating working efficiency of all staffs in QC & Training department and Operation Division.
• Monitoring and speeding up the implementation and deployment plans of staff resources to ensure the fulfillment of KPI targets of QC & Training department and other departments.
• Organizing weekly/monthly meetings of department.
• Building and improving internal reporting system, processes.
• Contact point to work with other departments
• Other related tasks as required by Head of Operation Division.
QUALITY CONTROL
• Controlling quality of activities of all departments in Operations to ensure the compliance with processes and regulations.
• Detecting and promptly handling mistakes/problems affecting service quality of Operations.
• Proactively proposing quality initiatives by requiring the compliance with policies and procedures to ensure quality; developing new models; making changes to maintain and improve the quality of operating processes.
• Regularly updating professional knowledge to ensure the monitoring is closely carried out with current regulations.
TRAINING
• Designing and managing training plans based on needs of departments.
• Monitoring reports of quality and efficiency of staffs in Operations for re-training plans.
• Collaborating with contact points from other relevant departments to improve operating activities.
• Participating in setting up processes, building scenarios and training skills of customer service for all Operations.
• Performing periodic working reports for line manager.
• Performing other tasks as required by Head of Operations.

- Mức lương cạnh tranh – Cơ hội thăng tiến, đào tạo - Môi trường làm việc chuyên nghiệp.