Reservation Specialist

As a Customer Service specialist-Hotel reservation and support, your will ensure the highest quality of customer service possible through providing excellent solutions for customer’s inquiries and issues leading by example.

• Support Business activities two small homestays 

Interested candidates can send their CV to dalat@shanti.vn. More information about Shanti can be found at shanti.vn, and about The River Home at theriverhome.vn. 

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• - Serving customers via social media (live chat, Facebook, hotline) and make sure highest standards are maintained. 
• - Respond to enquiries about hotel products and services by telephone, email and reservation sites according to standard customer service guidelines.
• - Organize and support remote check in and checkout for guests coordinating with property caretakers.
• - Effectively manage OTA’s ( Airbnb, booking.com, Agoda, Traveloka etc.) 
• - Understand basic excel sheet to record daily expenses and profit and loss statement, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• - Determine guest needs and quote the appropriate room and rate as per requirements
• - Input booking information into the Reservation System
• - Process amendments to reservations such as extensions, early departures, etc.
• - Coordinate and communicate with all other departments to ensure a smooth operation
• - Ensure customer expectations are achieved/exceeded through excellent customer service and focus on feedback and weekly debrief to line manager.
• - Take high responsibility for serving customers by wow Customer Service.
• - Follow any other tasks assigned by office manager/line manager.

WHAT WE CAN OFFER

• - 13th month Salary
• - Sale commission for Sales 
• - Yearly performance bonus based on KPI
• - Loyalty bonus (successful completion of service per year)
• - Yearly salary increases according to company policy
• - Quarterly achievement award
• - Social health insurance 
• - Paid Annual leave
• - Professional and dynamic working
• - Competitive Salary (to be discussed more in interview)
• - Birthday welfare
• - Parking allowance
• - Teambuilding activities and social events (company trips, charity trip, New Year’s party, kickoff party, team building, lucky money)
• - A chance to develop working practices and knowledge base with foreigner manager.
• - A focus on personal and professional growth based on individual goals.
• - Entitled to Vietnamese national and public holidays according to the labor code
• - Other benefits as company’s regulation