Sales & Care Trainer

- Training Design
• Develop annual training plan based on cross functions TNA results
• Execute training plan, guidelines, procedures, forms
• Carry out all training and development programmes
• Follow up and monitor training budget effectively
• Work closely with internal and external training providers on designing course content to match with TNA results
• Maintain & update training materials, training reports.
• Develop training materials that aligned with TNA or upon requests.
- Training Delivery
• Prepare logistic for training courses
• Implement training and development plan of supervisory, officer, staff levels
• Cooperate with internal trainers to roll out training programmes which are developed and administered in house.
• Coordinate with external trainers for training implementation.
- Training Evaluation
• Conduct participants’ evaluations right after completing training programmes.
• Coordinate with department/function heads to evaluate staff performance progress within 3 months after completing training programmes
• Evaluate added value of training courses and provide inputs for following training sessions.
• Control training budget and evaluate return on training investment
- Sales Coaching & Mentoring
• Work closely with centres staff/supervisor/manager to understand centres performance and area of improvements.
• Follow up with centres performance and conduct coaching/mentoring sessions to improve performance.
• Follow up to maintain coaching/mentoring effectiveness.
- Quality Control
• Ensure centres performances with accounts targets.
• Assess and evaluate centres and staff regularly to follow up with their performance.
• Monitor the effective training evaluation system to have detailed data and develop improvement plan.

- BH Sức khỏe