Sales Assistant

* GENERAL JOB FUNCTION
* The Account Assistant is assigned to be an administrative, communication and documentation body for all information flows and inquiries between ScanCom’s customer and ScanCom International A/S. As: 
- General communication
- Offers
- Sample and Spare Part orders
- Customer orders
- Purchase order for ScanCom Production Units 
- Pro forma invoices
- Shipping Marks
- Delivery plans
- Claims
- He assists Sales Coordinator and maintains the customer file with all relevant information. The Account Assistant is responsible for a clear defined market or customer portfolio. 
*** RESPONSIBILITIES, DUTIES & AUTHORITIES:
- Response on customer request as fast as possible. Depends on the kind of inquire between instantly and 2 days.
- Foreseen, identify and solve problems, which affect a smooth delivery
- Involve Sales Coordinator in the first step and second step in case he cannot solve the issue himself. 
- In follow areas he is responsible to insure on time delivery: 
- Get clear confirmation on orders from customers and/or ScanCom Sales/Agents.
- Passing orders to ScanCom Production Units within 24 hours.
- Providing Shipping Marks to ScanCom Production Units and related department at least 1 month before ETD.
- Book third party inspection in time. 
- Unless different agreed and if there are no changes update the customer on the delivery plan weekly. Changes require informing the customer immediately.
- Enter and update all information about his customer portfolio in the Axapta system. 
- Build close interaction between OM and CM Production Planning and Monitoring Department.
- Participate in customer meetings in ScanCom Vietnam.
- Carry out other tasks as assigned by Senior Account Assistant, Sales Coordinator and Senior Manager.
*  WORKING RELATIONSHIP
- Internal:
* Related departments
- External:
- Trading agents 
- Customers, buyers
- Third party inspection company 
- Shipping lines and forwarders 
- Reporting:
+ Superior
+ Sales Coordinator
+ Regional Sales Manager
- 3.2. Subordinate: Non
* WORKING CONDITION
- Working place: Binh Duong province 
- Working time: Full time, from Monday to Friday
- Others:Transportation provide from Ho Chi Minh, Binh Duong, Dong Nai