Teaching Assistant Supervisor (Operations Supervisor)
ILA ViệtNamLượt xem: 477 | Ngày cập nhật: 13/01/2019 (3 năm trước)
Tỉnh thành tuyển dụng: Hồ Chí Minh
Mức lương: Thỏa thuận
Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ
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- Chức vụ: Nhân viên
- Kinh nghiệm: Không yêu cầu
- Hình thức làm việc: Toàn thời gian cố định
- Yêu cầu bằng cấp: Không yêu cầu
- Yêu cầu giới tính: Không yêu cầu
- Số lượng cần tuyển: 0 ứng viên
- Ngành nghề: Dịch vụ Giáo dục - Đào tạo Khách sạn - Nhà hàng
Mô tả công việc
Department: English Language TrainingReports To: Department Manager (DM) or Centre Manager (CM)
Direct Subordinates: Teaching Assistants (TA) / Operations Officer
Job Purpose: Monitor staff and teaching assistants’ performance to make sure their performance is accurate, professional and effective
Customer service satisfaction (CSS)
Customer Care
- Monitor TA Team to deliver good customer service
- Maintain and improve customer service at centre
- Handling requests and complaints
- Customer service satisfaction follow Up
- Monitor pass/fail rate
Training and Development
- Conduct Workshop/Training for TA
- Suggest courses to Academic/HO
- TA Development
Centre operations
Property management
- Maintain the building (office, classrooms, corridors, lobby, stairs, lifts, WCs, etc) in proper conditions: tidy, clean and safe;
- Maintain all facilities and equipment in proper conditions: clean, safe and workable;
Staff supervising
- Observe/monitor to make sure TA’s performance is accurate and professional;
- Monitor to make sure TAs follow policies, procedures, instructions, internal regulations and standards;
- Check ERP to make sure every process is applied correctly;
- Arrange staff working schedule
Inventory
- Responsible for appropriate forecast and ordering of books and materials for centre use
Course administration
- Before a class start: classroom, teacher, TAs, books, CDs, POS, resources;
- During the course: class visit, callings, tests, resources, survey, results, telesales
Marketing
- Prepare and organize all ELT activities for students at centre
- Support all local marketing events at centre
TA management
Teaching Assistant recruitment
- Forecast TA
- Recruitment process
- Induction
Scheduling
- Scheduling (Class/Substitution/Supervision/Level Testing)
- Supporting Tasks
- Taking class when requested
- Cover absent TA/absent Level Tester when requested
- Arrange right TA for right class
- Smart Scheduling
Remuneration
- TA Salary/Scale raise
- Contract
- Loyalty Award
- Excellent Award
- Leave and Termination
TA Performance management
- Observation: conduct, corrective action
- Performance Appraisal
- Disciplinary Process
- Social/Motivation activities
Yêu cầu công việc
Prefer 03 years working experience in foreign company and in service product Prefer working experience in an educational organisation
University / College graduated
Ability to work independently and as part of a team
Fluent in both English and Vietnamese
Leadership/ownership
Management skills
Team building and Communication skills
Problem solving skills
Training and coaching skills
Well-organised and detail management
Ability to work independently and as a part of the team
Quyền lợi được hưởng
- Competitive salary- Premium Healthcare card
- 14 days full paid leave
Hình ảnh
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