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Hồ Chí Minh
Lượt xem: 849
|Cập nhật: 13/01/2019 (5 năm trước)
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Toàn thời gian cố địnhSố lượng cần tuyển
0 ngườiHạn nộp hồ sơ
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Tỉnh thành
Hồ Chí Minh
Department: English Language Training
Reports To: Department Manager (DM) or Centre Manager (CM)
Direct Subordinates: Teaching Assistants (TA) / Operations Officer
Job Purpose: Monitor staff and teaching assistants’ performance to make sure their performance is accurate, professional and effective
Customer service satisfaction (CSS)
Customer Care
- Monitor TA Team to deliver good customer service
- Maintain and improve customer service at centre
- Handling requests and complaints
- Customer service satisfaction follow Up
- Monitor pass/fail rate
Training and Development
- Conduct Workshop/Training for TA
- Suggest courses to Academic/HO
- TA Development
Centre operations
Property management
- Maintain the building (office, classrooms, corridors, lobby, stairs, lifts, WCs, etc) in proper conditions: tidy, clean and safe;
- Maintain all facilities and equipment in proper conditions: clean, safe and workable;
Staff supervising
- Observe/monitor to make sure TA’s performance is accurate and professional;
- Monitor to make sure TAs follow policies, procedures, instructions, internal regulations and standards;
- Check ERP to make sure every process is applied correctly;
- Arrange staff working schedule
Inventory
- Responsible for appropriate forecast and ordering of books and materials for centre use
Course administration
- Before a class start: classroom, teacher, TAs, books, CDs, POS, resources;
- During the course: class visit, callings, tests, resources, survey, results, telesales
Marketing
- Prepare and organize all ELT activities for students at centre
- Support all local marketing events at centre
TA management
Teaching Assistant recruitment
- Forecast TA
- Recruitment process
- Induction
Scheduling
- Scheduling (Class/Substitution/Supervision/Level Testing)
- Supporting Tasks
- Taking class when requested
- Cover absent TA/absent Level Tester when requested
- Arrange right TA for right class
- Smart Scheduling
Remuneration
- TA Salary/Scale raise
- Contract
- Loyalty Award
- Excellent Award
- Leave and Termination
TA Performance management
- Observation: conduct, corrective action
- Performance Appraisal
- Disciplinary Process
- Social/Motivation activities
Kinh nghiệm
Không yêu cầuBằng cấp
Không yêu cầuGiới tính
Không yêu cầu
Prefer 03 years working experience in foreign company and in service product
Prefer working experience in an educational organisation
University / College graduated
Ability to work independently and as part of a team
Fluent in both English and Vietnamese
Leadership/ownership
Management skills
Team building and Communication skills
Problem solving skills
Training and coaching skills
Well-organised and detail management
Ability to work independently and as a part of the team
- Competitive salary
- Premium Healthcare card
- 14 days full paid leave
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