Team Leader (Customer Service - Call Center) - 13 triệu

We are looking for a Team Leader (Customer Service - Call Center) for a manufacturing as detail: - Monitor a dynamic team to support the companys customer management services for team members - Ensure updates from the customer to the CS agent in a timely and accurate manner. - Resolve problems that occur throughout the support services program the companys customer focus and analysis. - Report to Project Monitoring on abnormal issues in operation - Provide, support and share best practices for resellers to maintain standards up to parity and performance. - Voluntarily receive a local call or digital contact to assist with the operation - Make outgoing calls to handle escalation cases - Participate in improving the quality of all units in the system during agreed development - Make sure all team members are actively involved and work closely to achieve group goals and KPIs. - Responsible for updating product / program into customer service system. - Provides activity reports in the form of daily, weekly, and monthly performance reports. - Attend a weekly meeting with your customers to share insights and activity highlights. - Perform other tasks as required by the superiors.

- Đơn xin việc. - Sơ yếu lý lịch. - Hộ khẩu, chứng minh nhân dân và giấy khám sức khoẻ. - Các bằng cấp có liên quan.