Trainer For Call Center (English; 15 Mil; Ho Chi Minh)

We are looking for a Trainer For Call Center for a manufacturing as detail: - Responsible for monitoring and training for team members - Responsible for planning, implementation and analysis of contact center support programs. - Regularly contact with domestic and foreign agents for information or practical inquiries and the demand for materials and training methods. - Monitor and actively participate in service improvement programs and motivation. - Resolve issues that occur in the contact center service support program - Responsible for developing personal performance such as training, briefings, finding the latest information and other information. Responsible for improving the quality of all units in CRM & CE - Monitor and ensure all members of the team actively participate in working closely with the activity to maintain their views. - Monitor and ensure that the whole group is actively involved in the activities of certification and evaluation. - Provides online testing questions of all product knowledge for customer service and ensures all test questions are submitted to the system. - Responsible for and ensure product updates into the customer service system. - Provides activity reports in the form of group performance reports by day / month / year.

- Đơn xin việc. - Sơ yếu lý lịch. - Hộ khẩu, chứng minh nhân dân và giấy khám sức khoẻ. - Các bằng cấp có liên quan.