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địa chỉ
Địa chỉ: Room 14-02 Pearl Plaza Office Building, 561A Điện Biên Phủ, W.25, Binh Thanh District, Ho Chi Minh City Vietnam

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Mô tả công ty

Travel Indochina is a specialist tour operator with a successful programme of small group journeys and independent travel through Vietnam, China, Thailand, Cambodia and Laos. We commenced operations in 1993 and since then have developed partnerships with businesses in Australia, the UK, Canada, the US and New Zealand. We commit to providing “grassroots” travel experiences to our clients whilst also maintaining levels of quality in our operation and accommodations. The successful applicant for this position will play an important part in setting standards within the company as Travel Indochina continues along a path of strong growth and product development. For more information about Travel Indochina, check our website at www.travelindochina,com

Travel Indochina Tuyển Dụng

Operations Specialist

Nhân viên
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềHành chính - Văn phòng, Du lịch, Khách sạn - Nhà hàng
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
• Liaise with operations team including Central and Hanoi operations on SGJ operations issues.
• Deal with international partners regarding updates and information of bookings when clients are on the ground
• Book and confirm pre and post tour arrangements
• Book and reconfirm airport transfers, vehicles, boats accordingly.
• Send rooming list to hotels
• Prepare tour documentations for Tour Leaders and Local Guides
• Prepare welcome kits for clients and coordinate delivery to clients.
• Book and issue and reconfirm flight and train tickets for clients, tour leader and tour guide
• Check all operations arrangements before clients on the ground to ensure tours will be run smoothly
• Provide courtesy calls to locally led passengers and log into systems as required.
• Ensure operation notes are updated correctly as required.
• Key point of contact for internal ticketing requests and maintain relationship with suppliers and airlines.
Department: Reservations & Operations
Location: Ho Chi Minh City, Vietnam
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Senior Reservations & Operations

Nhân viên
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềDịch vụ, Du lịch, Khách sạn - Nhà hàng
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
Responsible To: Reservations and Operations Manager
Location: Ho Chi Minh City, Vietnam
Key Job Objectives:
Ensure all reservations and operations for Small Group clients are processed properly and accurately.
Ensure all correspondence with agents and suppliers is correctly stored, professionally replied to and confirmed as quickly as possible
Lead the team by examples and manage their performance by objectives.
Ensure that all actions promote the professional reputation of Travel Indochina within the Industry and marketplace.
Specific Duties:
Reservations
• Manage the daily processing of bookings/ quotes/ enquiries and confirmation within deadlines.
• Manage and ensure professional communication with International partners, suppliers, other departments and clients.
• Manage reconfirmations of bookings with hotels, local guides and ground suppliers.
• Manage high end and VIP bookings
• Manage year on year changes to affected bookings and ensure all clients receive correct documentations before departure.
Operations
• Manage and ensure correct tour documents for Tour Leaders, local guides and international suppliers.
• Manage the relationship with all suppliers including training and meeting
• Manage delivery and visibility of our brands to clients
• Ensure maximum client satisfaction.
• Manage the roster and professional services of 24 hour emergency mobile.
Health and Safety
• Ensure health and safety policies are adhered to and clearly communicated to agents, clients and suppliers.
• Ensure the team is always updated with latest Emergency response procedure and always ready to handle incidents professionally.
• Provide feedback regarding safety/ security to management as required.
Customer Experience
• Ensure clients on the ground are provided with premium services as required by Travel Indochina and their issues are resolved in a timely manner.
• Work with Customer Experience team to ensure complaints/ feedback post trip are responded professionally.
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General Accountant

Nhân viên
Thỏa thuận / tháng
yêu cầu giới tínhKhông yêu cầu
ngành nghềKế toán - Kiểm toán
địa điểmHồ Chí Minh
hình thức làm việcToàn thời gian cố định
yêu cầu bằng cấpKhông yêu cầu
• Prepare journal entries
• Support monthly and annual close processes
• Reconcile accounts
• Declare Taxes: VAT, PIT, CIT, W/Tax.
• VAS statutory reports
• Ensure data accuracy
• Comply with Company policy, VAS and Tax regulations
• Commit to report timeline.
• Report to Finance Manager
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