•To response and ensure the customer enquiries and requests are addressed in a timely manner •To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met •To handle customer complaints according to the Company procedures and service standard. •To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information •To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team •To assist and back up other team members and provide supports and report to Supervisor
Yêu cầu công việc
•Bachelor’s degree. •Open for anyone interests in Customer Service field. •Strong written, verbal skills in English •Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific . •Having mindset of customer service skills. •Strong presentation experience and skills.
Người liên hệ : Bộ phận nhân sự Navigos Search's Client
Quy mô công ty : Từ 25 - 99 nhân viên
Navigos Search's client is a global leader in providing IT solutions in data & information migration and governance, aiming to assist clients to manage one of their most critical assets – data. We are in need of enthusiastic, self-directed, dedicated and result - oriented employees who are motivated to join a 1st-class organization. Work location: Hanoi