• To response and ensure the customer enquiries and requests are addressed in a timely manner • To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met • To handle customer complaints according to the Company procedures and service standard. • To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information • To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team • To assist and back up other team members and provide supports and report to Supervisor
Yêu cầu công việc
• Bachelor’s degree. • Open for anyone interests in Customer Service field. • Strong written, verbal skills in English • Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific . • Having mindset of customer service skills. • Strong presentation experience and skills.