--Welcome Fresh Graduate-- Education Planner (Sales & Care; Competitive Base Salary & Incentive Package)

---____---- Welcome Fresh Graduate to our JOB FAIR 2019 ---___---
**Come and join our fair at: INTERNATIONAL UNIVERSITY (Khu Phố 6, Thủ Đức, Bình Dương)**
-Date: Friday 17/05/2019
-Time: 8:00-15:00
-Find more information at: https://jobfair.com.vn/cong-ty-tnhh-ila-viet-nam/
Performance KPIs
KPIs
- Sales: 40%
- Re-sales: 40%
- Revenue: 20%
1. Handle student enrolment
 Sign up students for courses
 Arrange payment for courses
 Check the inquiries
 Arrange class transfers
 Arrange school fee refunds
 Arrange school fee savings
 Assign classes and level placement for students
 Follow up company and private class payments by bank transfer
2. Handle programmes consultations and sales activities
 Introduce the company
 Clarify customers’ needs
 Give pre-consultations
 Get students’ information
 Arrange placement tests
 Deliver programmes / course consultations
3. Handle customer care activities
 Handle customer complaints, customer requests
 Update and follow up Customer Complaint Resolution Records
 Update waiting lists
 Follow up booking lists
 Do the telesales
 Email to customers as requested
4. Handle customer payment
 Receive customer payments
 Hand over cash balance to ACC/TTO
5. Account Management
 Manage service process to satisfy the customers
 Monitor and manage account to get high re-sales rate
 Build good relationship with all account to increase loyalty and get referral

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