Assistant Branch Manager Based in Ha Noi

Department : Branch Network Department
Report to : DTH Manager
The Assistant Branch Manager is responsible for supporting DTH Manager (Direct-to-home) to oversee the efficient operation of the unit (including SIPs – Sales Introduction Point-in neighboring provinces with Hanoi) to ensure underwriting process, customer service, collection support and cross-functional coordination are completely and properly performed by the staff in a timely manner.
As the business growth, he/she could be promoted to take bigger scopes covering Direct-to-Home team of the unit, branch or transaction office depending on his/her performance.
1. Credit process – Ensure the underwriting /loan process is operated smoothly and professionally in compliance with Credit policy, Business code and Company guidelines.
Be in charge of generating and send daily reports to team to track team performance (i.e., loan application approval) vs monthly assigned target.
Support the DTH Manager to supervise Relationship Officers productivity and Couriers/Admin Staff daily performance if assigned.
2. Loan approval as per sanction limit delegated by Risk
3. Customer service quality – Ensure the best quality of customer service wherever customers are met & serviced from approaching potential customers, customers scheduled for interviews with Relationship Officer to dealing customers with delinquency.
4. Portfolio management/ Collection activities – Responsible for managing customer portfolio/ collection activity against targets given to DTH in Northern SIPs; alert or give timely notifications to Credit & Risk Dept or other authorized persons any issues/potential fraud or misrepresentations;
Lead, supervise and support local KYC Relationship Officer(s) who directly manage local field collectors (“fc”) apart from Know-Your-Customer (“KYC”) activity.
5. Other assignments - Support Line Manager in other daily activities such as monitoring North SIPs, reject/cancel review; Carry out ad-hoc assignments and project assigned by DTH Manager or Branch Network Head;
Use expertise to answer questions, resolve or escalate issues from junior team members to Line Manager/Department Head with suggested solutions.

- Attractive Salary - Social Insurance, Health Insurance, Unemployment Insurance according to Labor Laws - Professisonal Working Environment