Call Center Monitoring Specialist

• Ensure adherence to policies for attendance, established procedures;
• Development of monitoring and logging systems;
• Monitoring compliance with discipline;
• Maintaining employee’s call records and updating databases;
• Keep management informed on issues and problems;
• Improves quality of results by recommending changes;
• Ensure availability of customer service for all types of requests (calls, chats, letters, etc.);
• Work with CC availability metrics (AWT, AHT, UTZ, OCC, SL and others);
• Analyze planned and actual values ​​for incoming requests to the support line;
• Manage and distribute employees by tasks to meet target indicators;
• Conduct regular reporting in spreadsheets;
• Work in several CRM systems;
• Interact with related departments and teams, collect, analyze and transmit the necessary information;
• Other tasks as assigned by manager.

Monthly social insurance after the 2-month probationary period

Personal health care insuranceafter 1 year working

The company organizes general health check-ups for employees;

13th month salary bonus at the end of the year after one year working time;

There is an annual salary increase according to the company policy based on the company's business results

International working environment.