Corporate Social Responsibility Officer (Csro) - Working in Haiphong

The Corporate Social Responsibility Officer (CSRO) builds and maintains relationships with community members to better understand community concerns and perceptions. The CSRO serves as the principal link—and thus also a critical communications channel—between the project operation and community members. The CLO is also responsible for implementing the grievance mechanism, including managing day-to-day activities and addressing community concerns when appropriate.
Operational Focus
• Gain a thorough understanding of the project operation.
• Understand potential impacts of the operation on the local environment, economy, and society.
• Interact with departments within the operation and inform staff of community relations activities and community concerns.
• Utilize data and information from the grievance mechanism to develop lessons learned that are communicated to operations staff and communities as appropriate.
• Assist operations staff with utilizing lessons learned from the grievance mechanism to guide continuous improvement of operations.
Community Focus
• Gain a thorough understanding of local socioeconomic conditions.
• Build and maintain relationships with local stakeholders (such as neighbors, government, business and religious leaders, community organizations, and nongovernmental organizations).
• Provide information about the project operation to the community.
• Understand community perceptions of the operation.
• Recognize issues within the community that may result in heightened concern or unrest, and thus provide an early warning system on community issues.
• Facilitate engagement between operations staff, contractors, visitors, community members, and local officials and representatives, as needed.
• Manage social initiatives undertaken by the operation.
Management of the Grievance Mechanism
• Oversee implementation and operation of the grievance mechanism.
• Resolve complaints and concerns as appropriate.
• Assign a complaint owner within the operation to manage complaints that require technical or substantive expertise, as necessary.
• Work with complaint owners to help identify options for complaint resolution, as necessary.
• Track and document the complaint resolution process.
• Develop and maintain the grievance mechanism database.
• Perform data analysis and reporting.

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